Free shipping on orders over £50 Approved Anton service centre · 3-day calibration turnaround Need help? 01704 330 315

Support

Support

How can we help?

Find answers to common questions, get help with your analyser, or talk to our technical team.

Calibration & repairsBook your annual calibration or send in an analyser that needs attention.Book now → User guidesManuals and downloads are on each product page, under the Downloads tab.Browse products → TroubleshootingQuick fixes for common analyser problems like sensor drift and condensation.See tips → WarrantyAnton by Crowcon products come with a five-year warranty.Read the FAQs →
FAQs

Frequently asked questions

Where do I send my Anton analyser for service and calibration?

To us. We are an approved Anton service centre. Book online or call 01704 330 315 and we will get you booked in.

Why does my analyser need an annual calibration?

Your analyser is used to set up appliances in homes and workplaces. Annual calibration keeps it as accurate as possible, so the appliances you install and service are left running efficiently and safely.

What is the warranty on Anton products?

The warranty on Anton by Crowcon products is five years.

Where can I find the user guide for my product?

Open the product page and look under the Downloads tab. If you cannot find what you need, contact our team.

How long does calibration take?

We aim to calibrate your analyser in our own lab and have it on its way back to you within 3 days.

Quick troubleshooting

Sensor degradation or failureSensors wear over time. Regular calibration and timely sensor replacement keep readings accurate.
Condensation in the sampling lineUse a water trap or filter to remove moisture, and check and clean sampling lines regularly.
Blocked or dirty filtersCheck and replace filters in line with the manufacturer’s recommendations.
Calibration driftRoutine calibration against known standards keeps measurements accurate.
Damaged or worn hosesInspect hoses regularly and replace any that show signs of wear or damage.
Contact support

Talk to our technical team

Customer and technical support from the people who calibrate and repair your analysers. Include the make, model and serial number if you can.

See our terms and conditions.


Part of the

PS Safety Group

Flue Gas Point is one of a family of specialist safety businesses covering gas detection, temperature and calibration.

Fixed gas detection, installation and service Visit site → Portable gas detectors and accessories Visit site → Temperature measurement instruments Visit site → Calibration and repair services Visit site →