Welcome to the Flue Gas Point Support Page! We’re here to help you with any questions or issues you may have regarding our products and services. Below you will find resources, FAQs, and contact information to assist you.
Table of Contents
1. Product Information
• Overview of Flue Gas Point Products
• User Guides
• Maintenance Tips
2. Troubleshooting
• Common Issues and Solutions
• Diagnostic Tools
3. FAQs
• Frequently Asked Questions
4. Contact Us
• Customer Support
• Technical Support
1. Product Information
Overview of Flue Gas Point Products
Flue Gas Point offers a range of products designed for efficient gas monitoring of Flue Gas, ensuring the highest levels of safety and detection, with a high level of service and support. Our systems ensure safety and compliance in various settings, from residential to industrial applications.
User Guides
For detailed user instructions, please refer to the downloads tab available for each product. You can also contact Flue Gas Point directly using the contact information below with any questions you may have.
2. Troubleshooting
Common Issues and Solutions
1. Sensor Degradation or Failure
• Problem: Sensors in flue gas analysers, especially for gases like CO (carbon monoxide) and O₂ (oxygen), degrade over time due to exposure to harsh gases and conditions. This can lead to inaccurate readings or complete sensor failure.
• Solution: Regular calibration and timely replacement of sensors help maintain accuracy. Some analysers have a built- in diagnostic to alert when sensor performance drops.
2. Condensation in the Sampling Line
• Problem: Moisture in flue gases can condense in the analyser's sampling line, causing blockages or diluting the gas sample. This can lead to errors in readings or damage the analyser’s internal components.
• Solution: Use a water trap or filter system to remove moisture before it reaches sensitive parts of the analyser, and regularly check and clean sampling lines.
3. Blocked or Dirty Filters
• Problem: Dust, soot, and other particulates can accumulate in filters, leading to restricted airflow and inaccurate readings.
• Solution: Regularly check and replace filters according to the manufacturer’s recommendations.
4. Calibration Drift
• Problem: Over time, the calibration of the analyser can drift due to environmental factors or sensor ageing, which may lead to inaccurate readings.
• Solution: Routine calibration against known standards ensures measurement accuracy. Some analysers also support auto-calibration, which helps reduce this issue.
5. Damaged or Worn Out Hoses
• Problem: Hoses can degrade, crack, or become brittle over time, leading to sampling issues or leaks.
• Solution: Regularly inspect hoses and replace any that show signs of wear or damage.
3. FAQs
Q: What is the warranty?
A: The warranty on Anton by Crowcon products is five years.
Q: Why do analysers need an annual calibration?
A: Your flue gas analyser is used to set up various appliances in your customers’s homes and workplaces. If these appliances are not set up correctly, they will not be operating at their most fuel efficient, or worse yet, they could be producing high concentrations of potentially lethal carbon monoxide gas. The annual calibration of your flue gas analyser ensures that the tool you use to do this important, safety-critical job is as accurate as possible, so that the appliances you install and service are left running efficiently and safely.
Q: Where do I send my Anton by Crowcon FGA for service and calibration?
A: To us! Contact our team using the below contact details and we can book you in for a service and calibration.
4. Contact Us
Customer and Technical Support
For all inquiries, please reach out to our customer and technical support team:
• Email: sales@pointsafety.com
• Phone: 01704 330 315
• Business Hours: Monday - Friday, 8:30AM - 17:00PM (GMT)
Thank you for choosing Flue Gas Point. We’re committed to your satisfaction and safety. If you need any further assistance, please feel free to reach out to us.
